After I place my order, how long until it arrives?
Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
Tracking is not showing any movement for my order, what does this mean?
What shipping carriers do you use?
Do you offer expedited shipping options?
Can you ship it to my address?
Can you deliver my order to PO Box?
What is the warranty on my purchases?
What happens if I cancel my order?
What if my item/ package arrives damaged?
1) Take a picture of the damage.
2) Then please email us at support@meterk.com or support@meterkshop.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
Will my shipment require a signature on delivery?
Shipping Cost
You can view more order details and shipping information in your account at meterk.com.
Alaska, Hawaii, American Samoa, Guam, The Northern Mariana islands, Puerto Rico. United States Virgin islands, APO or PO Box(AK, PR, HI)
Country |
Estimated Delivery Time |
Shipping Cost |
Courier |
USA
|
5-10 working day |
Free Shipping (Orders≥$59.99) |
FedEx, UPS, and USPS |
5-10 working day |
$6.99 (Orders <$59.99) |
FedEx, UPS, and USPS |
Courier | Area | time | Shipping Cost |
FedEx, UPS, and USPS | Canada, Netherlands, Spain, Germany, France, United Kingdom | 7-15 business days | Free Shipping (Orders≥$59.99) $6.99 (Orders <$59.99) |
Australia, New Zealand | 7-15 business days | ||
Belgium, Denmark, Ireland, Portugal, Sweden, Switzerland | 7-15 business days | ||
Mexico | 15-35 business days |
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@meterk.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.